Delivery and Returns
COVID-19 Shipping Information:
During the current Covid-19 pandemic, orders may be delayed due to restrictions we have had to put in place at this time and the measures our courier companies have implemented. We will always do our best to get orders out in as short a time frame as possible. We use Fastway Couriers and An Post for our deliveries.
At J. Bergin Jewellers we want customers to receive orders as quickly as possible. Irish standard delivery times are generally 2-3 working days from date of dispatch. (This does not include weekends & bank holidays)
Please expect delays around sale times, Bank Holidays, Black Friday and Christmas. Due to higher order volumes orders may take 1-2weeks to dispatch. Orders are dispatched in order of when the order was placed.
We use Fastway Couriers and An Post for shipping our orders. An Post generally take 1-3 days for Irish delivery. Please expect delays around sale periods such as Black Friday and Christmas as due to higher postal volumes. This is something out of our control.
UK deliveries will take longer due to delivery times being different in the UK.
Once we have dispatched an order we are not responsible for delivery time.
We have many shipping options available.
Flat Rate Tracked Ireland (€5) : usually next day from date of dispatch within Ireland but delays can occur as a result of COVID (We aim to dispatch your order within 24hours)
UK (€15) : 2-14 days from date of dispatch (delivery times will vary)
Please note during busy periods dispatch may take up to 10 days
What to do if your item is delayed or something is missing from your order:
In the unfortunate event that your order has been delayed for more than 14 days please contact us and we will investigate further.
Missing items must be investigated thoroughly by us with the relevant shipping company before any replacement or refunds are given to the customer.